ITIL® v3 Lifecycle Stream Service Strategy

Seminar Code: N112E

Please note that these seminars are presented in German, if not mentioned otherwise. English-speaking courses upon request.

Content:

• Processes and functions for
  • Financial Management
  • Service Portfolio Management (SPM)
  • Demand Management
• Organisation
• Methods, techniques and tools
• Implementation

The Capability and Lifecycle stream courses can be taken in combination to attain the credits required for ITIL® Expert. However, not any combination is possible. Please contact us in order to clarify your needs.

The certification takes place at the end of the module. This comprises 8 scenario-based multiple-choice questions, of which at least 70% must be answered with sufficient marks within 90 minutes.

Learning objectives:

Upon completion of this course, you will be able to:

• understand the principles and the objectives of Service Strategy,
• define the market and develop appropriate offers,
• reflect on the signification of strategic assessments,
• analyse roles and responsibilities within Service Strategy,
• roll out implementation throughout the entire Service Lifecycle,
• recognise challenges, risks and critical success factors.

Prerequisites:

ITIL® v3 Foundation certificate or ITIL® v3 Foundation Bridge certificate. Attendance of the relevant course is also mandatory to be eligible to take the corresponding examination.

Target group:

Managers, Process Managers, IT Consultants and Project Managers who are involved in introducing and implementing ITIL® v3 processes.