ITIL® v3 Capability Stream: Service Offerings & Agreement

Seminar Code: N128E

Please note that these seminars are presented in German, if not mentioned otherwise. English-speaking courses upon request.

Contents:

Service Portfolio Management
Service Level Management
Service Catalogue Management
Demand Management
Supplier Management
Financial Management

The Capability and Lifecycle stream courses can be taken in combination to attain the credits required for ITIL® Expert. However, not any combination is possible. Please contact us in order to clarify your needs.

Prerequisites:

ITIL® v3 Foundation certificate or ITIL® v3 Foundation Bridge certificate
Attendance of the course is also mandatory to be eligible to take the examination.

Target group:

Managers, Process Managers, IT Consultants and Project Managers who are involved in introducing and implementing ITIL® v3 processes.

Certification:

The certification takes place at the end of the module. This comprises 8 scenario-based multiple-choice questions, of which at least 70% must be answered with sufficient marks within 90 minutes.

>>> Service Offerings & Agreements Certification