ITIL® v3 Capability Stream: Operational Support & Analysis

Seminar Code: N124E

Please note that these seminars are presented in German, if not mentioned otherwise. English-speaking courses upon request.

Contents:

• Event Management Process
• Incident Management Process
• Request Fulfilment Process
• Problem Management Process
• Access Management Process
• Service Desk
• Technical Management
• Operations Management
• Application Management

The Capability and Lifecycle stream courses can be taken in combination to attain the credits required for ITIL® Expert. However, not any combination is possible. Please contact us in order to clarify your needs.

Prerequisites:

ITIL® v3 Foundation certificate or ITIL® v3 Foundation Bridge Certificate
Attendance of the course is also mandatory to be eligible to take the examination.

Target group:

Managers, Process Managers, IT Consultants and Project Managers who are involved in introducing and implementing ITIL® v3 processes.

Certification:

The certification takes place at the end of the module. This comprises 8 scenario-based multiple-choice questions, of which at least 70% must be answered with sufficient marks within 90 minutes.

>>> Operational Support & Analysis Certification