Service Desk Communication

You will discover the potential of using professional, customer-oriented communication, in ways specially adapted to your field of work.

The practical telephone training is complemented by coaching whilst you are at work, helping you to put the theory into practice.

Contents:

Module 1: Telephone training – “speed dating“ (1 day)

• Telephone rules for successful and effective telephone calls
• Communication models
• Asking questions more effectively
• Handling objections
• Ready with an answer / Stressful  situations
• Individual perception   
• Arranging appointments 
• Speed dating
• Live calls in small groups

Module 2: Coaching at work (1 day)

• Putting module 1 into practice
• Preparing, conducting and following up calls, with feedback   
• Personal plan for development and success   

The complexity, duration and goals are flexible and will be adapted to individual requirements.

Target group:

Service Desk personnel

Price and number of participants:

The price is to be agreed with the client, based on complexity, goals and duration of the training.

Location:

This seminar is conducted either as an in-house seminar on your premises, or in our training rooms.

Would you like to receive a quotation, arrange a meeting with us, or simply ask us a question?
Please contact

Telefon +49-89-614432-500
Fax +49-89-614432-190

or use our online contact form