IT Service Management Implementation

Seminar Code: N401E

An increasing number of companies are turning towards the ITIL® framework when restructuring their IT organisation.

In this 2-day seminar, you will experience the IT Infrastructure Library® from a practical perspective. You will acquire an elementary understanding of the structure, content and role of this de facto standard and learn the rudiments of its practical application. You will also work with our trainers on process implementation concepts as well as on developing a cultural shift within IT, naturally focussing on the advantages, disadvantages and risks that this involves in detail.

>>> Contents
>>> Learning objectives
>>> Prerequisites
>>> Target group
>>> In-house

Contents:

• Introduction to IT Service Management
• ITIL® processes in practice
• Structure of the individual processes and their interrelationship
• From an IT organisation to an ITIL® organisation
• Implementation strategies
• Challenges and risks

Learning objectives:

• You will gain an overview of the different ITIL® processes and how they interrelate within the business.
• You will discover methods of implementing ITIL® processes in practice.
• You will be able to assess risks realistically and know which challenges you will need to face.
• You will be at the stage where you can evaluate the extent to which ITIL® can be implemented within your company.

Prerequisites:

None

Target group:

IT Managers, IT Architects, Project Managers, Consultants, Sales personnel, Managers with line responsibility

In-house:

ncc only offers this training in-house. We would be pleased to adapt this training to cater for your individual desires and requirements!