ITIL® v3 Foundation

Seminar Code: N103E

This 3 day seminar provides you with basic knowledge about the process-oriented design of an IT organisation. You not only discover the importance of the Service Lifecycle and its role in IT Service Management, but also learn how to implement sustainable customer and service-orientation within your department. Key concepts and generic principles are studied alongside selected processes, providing you with an initial, comprehensive understanding of ITIL®. 

Our experienced trainers use practical examples to illustrate the advantages of introducing ITIL® processes and to show you how to overcome any hurdles that you may face. Following the seminar, you have the chance to sit the internationally recognised ITIL® Foundation certification examination. This is a prerequisite for enrolment on the more advanced v3 training.

Please note that these seminars are presented in German, if not mentioned otherwise. English-speaking courses upon request.

>>> Contents
>>> Learning objectives
>>> Prerequisites
>>> Target group
>>> Certificate

Contents:

• Service Management in practice
• The ITIL® v3 Concept
• Philosophy of the Service Lifecycle
• Fundamentals, processes and activities of:
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continuous Service Improvement
• Technology and Architecture
• ITIL® Qualification
• Examination preparation and the ITIL® v3 Foundation examination

Learning objectives:

• You will be able to employ ITIL® terminology and basic concepts with ease.
• You will become familiar with the fundamental Service Lifecycle structure of the ITIL® approach.
• You will gain an understanding about ITIL® projects and their necessity.
• You will be capable of working successfully on IT Service Management projects and providing a positive input.
• The internationally recognised Foundation certification is a written record that you understand ITIL®, and is your passport to courses in the next stage of the ITIL® curriculum.

Prerequisites:

None, although prior knowledge of business processes and IT services are an advantage.

Target group:

Managers, Process Managers, IT Consultants and Project Managers who are involved in introducing and implementing ITIL® v3 processes