ITIL® Awareness & Orientation

Seminar Code: N323E

What does ITIL® mean? Is ITIL® applicable to our business? If so, then which processes should we be concentrating on? Which seminars are relevant to us and which approach should we follow during implementation?

If you have been asking yourself these or similar questions, then our ITIL® Awareness & Orientation seminar is exactly what you need.

The seminar provides you with a compact yet comprehensive overview of the structure, content, benefits and advantages, requirements and possibilities of implementing the processes defined in the IT Infrastructure Library (ITIL®).

>>> Contents
>>> Learning objectives
>>> Prerequisites
>>> Target group
>>> In-house
 

Contents:

• ITIL® Framework: principles, objectives and advantages
• Overview and benefits of the different ITIL® processes
• Putting them into practice: how can ITIL® processes be brought to life?
• What are the advantages that ITIL® will bring to my business?
• In which areas will it be beneficial to implement ITIL®?

Learning objectives:

• You will get a feel for the significance and benefits of ITIL®.
• You will understand how an ITIL® organisation is composed.
• You will be able to evaluate how appropriate ITIL® is for your business.
• You will be more capable of planning the next moves.

Prerequisites:

None

Target group:

IT Managers, IT Architects, Project Managers, Consultants, Sales personnel, Managers with line responsibility

In-house:

ncc only offers this training in-house. We would be pleased to adapt this training to cater for your individual desires and requirements!