ISO/IEC 20000

Whilst IT becomes increasingly significant for a company’s business processes, the demands made on IT are becoming greater. The IT manager is found in the conflicting situation of having to achieve more out of fewer resources.

Given that operations, compliance and maintenance within the life-cycle of an IT system represent 70-80% of total costs, effectivity and efficiency within IT are determinant of their successful operation. In every business, it is essential that reliable, consistent and high-quality IT services be delivered at an acceptable cost. The rapidly increasing number of organisations whose value has increased as a result of implementing the ITIL process structure prooves that this de facto standard continues to prevail.

Management of these businesses must ask the following questions: which indicators show us if we’ve reached our objectives or show how far off we are from reaching them? More importantly, have we defined the right objectives?

The internationally recognised ISO/IEC 20000 standard contains a detailed description of the processes required to deliver IT services at the desired quality. Specific operational guidelines facilitate the regular control, measurement and continual improvement of the quality of services delivered. ISO/IEC 20000 certified organisations fully exploit international best practices in IT Service Management.

Both a pertinent audit of your organisation and the preparation for such an audit must be carried out by qualified personnel. The necessary qualifications are defined internationally by the itSMF. Alongside the specialist knowledge of the ISO 20000, the other necessary requirements can be fulfilled through alternative training or practical experience.

Completing the official ISO 20000 training according to the itSMF guidelines leads to the award of the internationally recognised ISO 20000 Consultant & Internal Auditor and ISO 20000 Internal & External Auditor certificates.

For further information:

>>> ISO 20000 itSMF qualifications
>>> ISO 20000 Consultant & Internal Auditor
>>> ISO 20000 Internal & External Auditor